Hotel del Rio Privacy Policy

Effective Date: February 25, 2026

1. Introduction

Hotel del Rio (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, secure, and retain information in compliance with the Data Privacy Act of 2012 (RA 10173) and related regulations.

By using our services, website, booking systems, or providing personal data in person, by phone, email, or online, you consent to the practices described in this policy.

2. Data We Collect

We may collect the following information:

a. Personal Information

  • Full name, address, phone number, email address

  • Government ID details for check-in and reservations

b. Stay and Booking Details

  • Check-in/check-out dates, room preferences, special requests

  • Payment information (processed through secure third party providers)

c. Communication Data

  • Emails, messages, reviews, inquiries, and feedback you provide

3. How We Use Your Data

We use your personal information to:

  • Process and manage your reservations and payments

  • Communicate booking confirmations, changes, and updates

  • Respond to inquiries and service requests

  • Improve our hospitality services and guest experience

  • Comply with legal and regulatory requirements

4. Data Sharing and Disclosure

We may share your data with:

  • Third-party service providers (e.g., payment processors, travel agencies)

  • Government authorities as required by law

  • Authorized hotel personnel for operational purposes

We do not sell or lease your personal data to third parties for marketing.

5. Data Security and Retention

Hotel del Rio implements reasonable administrative, technical, and physical safeguards to protect your personal data against loss, unauthorized access, or misuse.

We will retain your personal information only for as long as necessary for the purposes stated here and as required by applicable law.

6. Your Rights

Under Philippine law, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (where applicable)

  • Object to data processing

To exercise your rights, contact Hotel del Rio’s Data Protection Officer at:

Email: stay@hoteldelrio.ph
Address: MH del Pilar St, Molo, Iloilo City, 5000, Philippines

7. Changes to This Policy

We may update this policy to reflect changes in law or hotel practices. Updated versions will be posted on our website or made available upon request.